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Weekly tips about operations and company building
A brief introduction to tags

One of the recent introductions in our last release was “tags”, so today I’m not just sharing how you can effectively leverage them to better structure your organization's knowledge but also how to take advantage of this feature to better filter and consume the content you care about.

On Pulse, tags are labels that you attach to posts. Basically like #hashtags for Twitter expect they don’t get you a bunch of bot followers.

Jokes aside. The primary purpose of tags in Pulse is to help you better categorize the content that you’re already sharing in your current streams.

For instance, in your Product stream, you and your team might share a bunch of different topic lines like:

  • Ideas -> when you want to propose ideas for features (a-là RFC)
  • Feature demos -> whenever you have to share how a given feature works
  • Daily/weekly standup -> to share what you’ve done in the previous working day/week
  • Retrospectives -> to share highlights or lowlights on the previous month/quarter
  • Reports and analysis -> for deep-dives or insightful long-form content
  • Customer feedback -> for users feedback that you want to share with your product org
  • And… of course Meetings recordings -> for internal meetings with your peers, make it transparent what was said and keep the conversations going asynchronously for follow-up questions or comments

But at first glance, despite how different all these sub-topics can be, everything felt remarkably similar both, in the main user’s activity feed, and in the Stream feed.

Entering tags.

Post with tags on Pulse

With tags, you won’t just make your posts immediately recognizable to your audience with a label highly visible from the card itself, but the system will automatically create a separate, independent page for each of your tags. From that page, any user that is part of the workspace can see a filtered view for all the posts that contain the same tag.

In other words, posts with the same tag will be unified under the same #tags pages regardless of the streams where they were initially shared to.

Tag page with posts on Pulse

Let’s make a more practical example. The“# Weekly Standup” tag will not just show up a weekly recap from the product team, but also from all other teams (under the same workspace) who are using the same tag in their post.

This will give you a much deeper understanding of what’s being discussed and shared on other streams and will become much more powerful as you start to develop internal cross-teams conventions for tags around #customer, #geographies, #topics, #activities, #rituals, and #muchmore.

Imagine that you click on #customerXYZ and you instantly see a chronological list of posts where that customer has been mentioned. This can easily span from posts shared in the Product stream where PMs discussed features requested by that customer, to updates/reports in the Customer Support and Customer Success streams, to (probably in the Sales stream) the demos recordings and conversations that brought that customer in.

Powerful, uh?

With tags you can, not just avoid streams’ over fragmentation and keep your teams and topics much more controlled while having maximum flexibility on the content side, but also see at a glance what’s everything that matters regardings a customer, geography, a topic.. you name it.

And who knows.. perhaps in the near future with the ability to further filter what to see in your Activity Feed. ;)

If you already have a workspace on Pulse, just get in there and give it a try yourself. If you’re still not on Pulse, signup for a workspace and get a unique URL (while you can :) for your org, and let us know what you think.

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